PURCHASING FROM ROAD ADDICTS

WHEN YOU PURCHASE FROM US

We will send you 2 emails :

1. Order Confirmation: Within a few minutes of placing your order, you will receive an automated email confirming the details of your order. If any of the details are incorrect, please let us know immediately.

2. Delivery Confirmation: A follow-up email will then be sent by us confirming that your order is on its way and when to expect its arrival.

MISSING EMAILS ?

If you do not receive any emails from us, please check your spam folder. If its empty, let us know via our customer support page

VAT RECEIPT

If you require a VAT receipt, please enter your company or trading name in the section provided on the checkout page. The receipt will then be emailed to you as a printable pdf document.

NEED ANY HELP ?

If you need any help purchasing from this website or wish to change or cancel your order, please get in touch via our customer support page as soon as possible. This website is monitored 7 days a week.

PAYMENT METHODS

DEBIT OR CREDIT CARD (UK CUSTOMERS ONLY)
You can purchase securely via this website using your debit or credit card.
We can only accept cards registered at a UK address (the billing address).
Delivery can only be made to the cardholders statement address.
Payments made with cards not registered in the UK will be refunded in full minus any card fees.

IF YOUR CARD PAYMENT IS DECLINED
Don’t worry. The payment may appear on your account but it is temporary and has not been withdrawn. It is just your bank reserving the payment amount whilst they await approval of the transaction. It will be reversed and made available again when they receive confirmation it has been declined. Normally within a few hours.

ONLINE BANKING (UK AND INTERNATIONAL CUSTOMERS)
To arrange payment direct from your bank account, please contact us for details. Unlike card payments, delivery can be made to a different address. This service is available to all UK and international customers.

SAFE SHOPPING

All your payment details and safe and secure
No credit or debit card data is stored, processed or transmitted on our premises or internal systems.

Road Addicts website is PCI DSS compliant
PCI DSS (Payment Card Industry Data Security Standard) was created to protect cardholder data used for online payments. It is a set of strict requirements to ensure all companies that process, store or transmit credit card data, maintain a secure environment.

SSL CERTIFICATE
An SSL Certificate can be identified by the presence of a padlock and https in the browsers address bar. This means an encrypted connection is established between your browser and our website to ensure that any information you enter remains private.

PRICES
All prices advertised on this website are in British Pounds and inclusive of VAT which is currently 20%.

DELIVERY INFORMATION